Last updated: October 2026
1. About us
This website is operated by Informio, obrt za usluge, Martina Kontuša 6, Rijeka, Croatia, OIB 60106384183, registered for travel agency services (NKD 79.11). Contact: info@informiovacations.com, +385 99 2222 389.
Informio acts as an intermediary (agent) between guests and the owners of the accommodation units presented on this website. The accommodation contract is concluded between the guest and the accommodation owner (host); Informio arranges the booking and communication on the owner’s behalf.
These terms apply to bookings made directly with Informio (website, e-mail, phone or WhatsApp). For bookings made through other platforms (e.g. Booking.com), the conditions of that platform apply.
2. Information on the website
Descriptions, photos, equipment and prices of accommodation units are provided in good faith and updated regularly. Minor differences (e.g. furniture, decoration) are possible. Prices are shown in euros and are informative until confirmed in a written offer.
3. Inquiry, offer and booking
You can send an inquiry through the contact form, by e-mail, WhatsApp or phone. We will reply with an offer stating the accommodation unit, dates, number of guests, total price and payment conditions.
A booking becomes binding once you accept the offer and pay the advance payment (deposit) stated in the offer, or once we confirm it in writing. After that you receive a written booking confirmation.
4. Prices and payment
Unless stated otherwise in the offer, the price includes accommodation, bed linen, towels, utilities and final cleaning. The tourist tax is charged according to applicable regulations and is stated in the offer.
To confirm the booking, an advance payment (usually 30 % of the total price, unless stated otherwise in the offer) is required within 3 days of the offer (by bank transfer or another method stated in the offer). The remaining amount is paid on arrival in cash, unless agreed otherwise.
5. Cancellation and changes
Cancellations and changes must be sent in writing (e-mail or WhatsApp). Unless agreed otherwise in the offer or booking confirmation, the following applies if the guest cancels:
- 30 days or more before arrival: free cancellation – the advance payment is refunded in full.
- 29 to 15 days before arrival: the advance payment is retained.
- 14 to 8 days before arrival: 50 % of the total price may be charged.
- 7 days or less before arrival, no-show or early departure: 100 % of the total price may be charged.
Different conditions (e.g. a different advance payment, other cancellation periods or a change of dates) can be agreed individually. In that case, the conditions stated in our written offer or booking confirmation apply.
If the accommodation becomes unavailable for reasons beyond the guest’s control, we will offer an equivalent alternative or a full refund of all amounts paid.
6. Arrival, stay and departure
Check-in is from 14:00 (for some properties from 15:00 or 16:00 – the exact time is stated in the offer) and check-out is by 10:00, unless agreed otherwise. On arrival, guests must provide valid identification documents for the mandatory registration in the eVisitor system. Only registered guests may stay overnight. During the stay the House Rules apply.
7. Guests’ responsibility
Guests are responsible for any damage they cause to the accommodation or its equipment and must report it without delay. Pets are allowed only where stated and with prior approval.
8. Complaints
Please report any issue during your stay to the host or to us, so it can be solved immediately. Written complaints can be sent by e-mail or by post to the address above; we will confirm receipt without delay and reply within 15 days, in accordance with Croatian law. The competent authority is the State Inspectorate of the Republic of Croatia – Tourism Inspection.
9. Liability
Informio is responsible for the correct arrangement of the booking as an intermediary. The accommodation owner is responsible for the provision of the accommodation service. Neither is liable for events beyond their control (force majeure, weather, public authority measures).
10. Personal data
We process personal data only to answer inquiries and carry out bookings, in accordance with the GDPR. Details are available in our Privacy Policy.
11. Applicable law
These terms are governed by the laws of the Republic of Croatia. Any disputes will be resolved amicably where possible; otherwise the competent court in Rijeka has jurisdiction, without prejudice to consumers’ statutory rights.
12. Changes to these terms
We may update these terms from time to time. The terms in force at the time your booking is confirmed apply to your booking.